shipping

basta. jewelry is crafted with care and is made to order, ensuring a personalized touch to each piece. kindly anticipate 3-5 weeks for the creation and shipping of your unique jewelry item.

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refund process

if you find yourself dissatisfied with your purchase, please reach out to us at hello@bastadot.com to initiate a return. once we receive and inspect your returned item, we'll promptly notify you via email regarding the approval or rejection of your refund. if your return is approved, your refund will be processed, and the money will be returned to your credit card or original payment method.

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non-returnable Items

customized items are not eligible for return.

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shipping responsibilities

please note that you are responsible for covering the shipping costs for returning the item. these shipping costs are non-refundable. in case of a refund, the return shipping cost will be deducted from your total refund.

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return eligibility criteria

to qualify for a return, your item must be unused, with tags, and in the same condition as when you received it. additionally, it should be in its original packaging. Items not meeting these criteria, or those in damaged condition or missing parts unrelated to our error, are not eligible for return.